Communitech is hiring for a contract part-time (2 days per week) position as IT Support Specialist. Reporting to the Systems Administrator, you will:

• Serve as the first point of contact for Helpdesk requests and as such document issues, perform initial troubleshooting, and escalate to other team members or request vendor support as necessary.
• Network administration: Support Cisco Meraki network devices (MX, MR, MS, MV), printers, and other network appliances.
• Systems administration: Provide L1/L2 support for SaaS platforms including Google Workspace, Office 365, and IDaaS solutions, and troubleshoot macOS/MacBook device issues.
• Provide backup AV equipment support for devices throughout the facility.
• Assist with management of hardware and software inventory, including provisioning, deployment, and ongoing maintenance.
• Deliver lifecycle replacements of hardware and appropriate disposal.
• Identify and support implementation of process improvements.
• Communicate with the Communitech leadership on technical issues and maintenance schedules, as needed.
• Work with the Systems Administrator to plan and implement after-hours changes to meet business and operational needs.
• Prioritize Helpdesk  and other technical requests.
• Other duties as required. All duties subject to change.

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